Tamarisk Farm Holiday Cottages

Tamarisk Farm > Holidays > Terms and conditions
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Terms and conditions

Booking liability

You, the person making this booking, will have responsibility for all members of your party. You must ensure that they are all aware of all the Terms and Conditions. Please fill in all the names of your family and friends coming.

Safety and security

For your safety, on arrival, please make yourselves fully conversant with the property, grounds and any possible hazards. Children must be under adult supervision in the cottage, gardens or farm at all times. Amenities are entirely at your own risk, and we cannot accept responsibility for injury, loss or damage to you or your property, your family or visitors.

Car parking

Please observe notices. We accept no liability for careless driving or any damage in the drives or car parking areas.
Parking for cars allowed per cottage is as follows:
Mimosa and The Moat: two cars each
The Fossil & the Cross and Whispering Pines: one car each
Extra parking on the road is always possible.

Arrival time

All cottages: 3.00pm onwards
Please let us know if you are likely to arrive after 6.00pm.

Departure time

All cottages: before 10.00am
A later departure time can be arranged in exceptional circumstances, however this must be agreed in advance.

Breakdowns

We cannot accept liability for happenings outside our control, such as electricity cuts or the breakdown of domestic appliances, plumbing, heating, wiring, invasion by pests etc., but we will make every attempt to resolve the situation as soon as possible. We reserve the right to enter at any time in order to make the necessary repairs.

Damages and breakages

Please tell us about damages or breakages, and accept responsibility for them. We ask you for full replacement costs including cleaning and specialist services if necessary. The definition of damage includes staining of floor coverings, fabrics, kitchen surfaces, furniture, walls, etc.

Pet policy

We welcome dogs in all the cottages. However, they must have been wormed and treated for fleas, ticks and mites the week before you come. All cottages are de-flea-ed at regular intervals. In July and August in Dorset it is common to be bitten by a tiny grass mite, which people sometimes mistake for flea or other insect bites. We ask you not to allow pets on the chairs (or use your own blanket) nor leave your pets in the cottage on their own.

Wild animals

We have rabbits, badgers, deer, adders, grass snakes, slowworms, bees, ants, wasps, flies etc. We are organic farmers and cherish our rich habitat and hope that you will be happy or tolerant!

Care

Each cottage is cared for meticulously and its linen changed, etc., before your arrival as part of our service. It should be left in the same condition as you found it on arrival. However, if you leave it needing more than routine cleaning and tidying we may send you a bill for the extra cost.

Cancellation

If you need to cancel your holiday, please inform us as early as possible in writing. We recommend that you take out an insurance policy (for example guest first) to cover the risk of forced cancellation.

Refund Policy

For cancellations received 12 weeks before your holiday, we will give you a full refund (including deposit).

Unfortunately, for cancellations received between 4 and 12 weeks before your holiday starts, we will be unable to refund your deposit. If you have already paid in full then we will retain the deposit and return the balance of your payment to you.

Any cancellations made during the 4 weeks before the start of your holiday, will not normally be refundable. HOWEVER, if we do manage to resell the whole or part of your holiday, we will reimburse you up to the value of the payment we have actually received, minus an administration fee of £50.

Contact details for your cottage can be found here.

Complaints

Please make any complaints in writing at the time if you wish them to be looked into. We will not enter into correspondence with you unless you do so. Note that we would normally forward your letter to the South West Tourism Regional Board.

Our policy

As our policy is to make continuous improvements to the cottages, what is offered may change. If we are unable to provide the accommodation as expected, our liability is to return only the monies paid.


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